The Ombudsman Program provides a means for persons in long-term care facilities to voice their problems and concerns and have their complaints addressed. The program is mandated by state and federal law and funded by the Older Americans Act through the Executive Office of Elder Affairs.
Ombudsmen are volunteers from diverse backgrounds who visit residents of long-term care facilities every week to resolve problems and concerns. Following training and certification by the office of the State Ombudsman, they are assigned to a specific facility where they serve as a link among residents, facility staff, and organizations in the community. Ombudsmen report their findings regularly to the program office.
During visits to facilities, ombudsmen: